Last Updated: May 22, 2026
Welcome to the services provided by Jiangsu Zeron Automobile Technology Co., Ltd. ("we", "us" or the "Company") through the ZERON official website (collectively, the "Products")!
Your trust is very important to us. We fully recognize the importance of your personal information, and we will, in accordance with the requirements of laws and regulations, do our utmost to keep your personal information secure and controllable. To this end, we have formulated this ZERON Official Website Privacy Policy (this "Policy"), which is intended to explain how we process your personal information when you use the Products, and the rights you have in relation to such personal information. Before using the Products, please be sure to read this Policy completely and in detail, and pay particular attention to the clauses marked in bold; please read them carefully, and begin using the Products only after you are certain that you fully understand the terms of this Policy. If you have any questions, comments or suggestions about the content of this Policy during your reading, you may contact us using the contact details provided in this Policy. If you do not understand or do not agree with any term of this Policy, you should immediately stop using the Products. Your use of the Products means that you fully understand and agree to this Policy.
The Products may contain links or references to other third-party products or services ("Third Parties", including but not limited to any third-party websites and third-party service providers). Please note in particular that this Policy does not apply to other services provided to you by Third Parties through or by means of the Products. We do not control Third Parties, and the collection and use of your personal information by Third Parties will be governed by the personal information protection policies separately provided to you by them. We recommend that you carefully read and understand their personal information policies when you visit a Third Party.
This Policy will help you understand the following:
How we collect and use your personal information
How we use Cookies and similar technologies and third-party plug-ins
How we provide, publicly disclose and entrust the processing of your personal information
How we store and protect your personal information
Your rights
Protection of minors' personal information
How this Policy is updated
How to contact us
Generally, we collect and use your personal information in the following scenarios:
When you register and log in to an account on the official website, we collect the mobile phone number you enter and the SMS verification code used for identity verification, in order to verify your true identity and complete account registration and authentication. After you complete registration and login, the system will automatically generate your user account, user nickname and registration time and display them on the personal information page; you may upload an avatar and fill in your gender information on the personal information page yourself, and you may also modify your user account and user nickname yourself. We will collect the above information that you voluntarily submit or modify, in order to improve your personal information. If you refuse the foregoing processing, you will be unable to register and log in to an official website account or use functions that require registration and login, such as vehicle purchase reservation, but this will not affect your normal browsing of the official website.
When you use the vehicle purchase reservation service through the official website and submit vehicle purchase reservation information, we collect the city, name, company name, mobile phone number and remarks you enter, as well as the SMS verification code information required to complete identity verification, and we also retain the vehicle purchase reservation-related records generated by your submission, in order to confirm your vehicle purchase reservation intent, promptly communicate with you about the reservation progress, vehicle model information and vehicle purchase-related matters through valid contact details, and facilitate your viewing and management of reservation records. If you refuse the foregoing processing, you will be unable to submit a vehicle purchase reservation application or handle related vehicle purchase reservation services, but this will not affect your normal browsing of the official website or use of other public service functions of the official website.
When you use the "Complaints" function of the official website to submit a complaint to us, we collect the device code, region, contact person's name, contact telephone number, complaint category, complaint content, uploaded images and other information you voluntarily provide during the communication, and retain the relevant complaint records, in order to accurately verify your complaint request, handle your feedback and continuously optimize product and service quality. The foregoing information is used only to verify and investigate the complaint matter; we will keep it strictly confidential and will not subject you to any adverse treatment as a result of your complaint. If you refuse the foregoing processing, you will be unable to provide complaint feedback, but this will not affect your normal browsing of the official website or use of other public service functions of the official website.
When you use the "Suggestions" function of the official website to submit a suggestion to us, we collect the device code, contact person's name, contact telephone number, suggestion content, uploaded images and other information you voluntarily provide during the communication, record the anonymous feedback status you select, and retain the relevant suggestion submission records, in order to accurately receive your optimization suggestions and continuously optimize product and service quality. The foregoing information is used only to verify, investigate and optimize the suggestion matter; we will keep it strictly confidential and will not subject you to any adverse treatment as a result of submitting a suggestion. If you refuse the foregoing processing, you will be unable to submit suggestion feedback, but this will not affect your normal browsing of the official website or use of other public service functions of the official website.
You may call the customer service hotline published on the official website, or contact us for inquiries and feedback through the email address published on the official website. We may collect your mobile phone number, email address, communication content and other related information you voluntarily provide during the communication, in order to accurately receive your inquiry, respond to your service needs and follow up on their handling. If you refuse the foregoing processing, you will be unable to make inquiries or provide feedback to us through the customer service hotline or the official email address, but this will not affect your normal browsing of the official website or use of other public service functions of the official website.
To safeguard the security of your account, ensure your normal use of our services, maintain the normal operation of our services, and improve and optimize our service experience, we collect the following: operation logs (including login, search, viewing operations, etc.) and service logs (including service failure information, etc.). Such information is basic information that must be collected in order to provide the services. If you refuse the foregoing processing, you will be unable to use the Products.
With respect to the information we have collected (information about the vehicles used with our products/services, device information, log information and activity information), we may, after anonymizing or de-identifying it through technical means, conduct research, processing, training, statistics and analysis to form information and reports that do not contain information that identifies you personally, and use them for normal business purposes such as corporate auditing, or to improve and optimize our products/services, conduct new product research and development, or provide reference for business decisions. For the purposes of research and development, group analysis and product/service improvement, we may provide or disclose the above statistical information and reports that do not contain personally identifiable information.
To protect your rights and interests, you agree that the logs of the operations described in this Policy and the other relevant personal information listed above will be recorded and used to verify facts in the handling of user complaints, disputes, cases and similar situations.
Where it is related to our performance of obligations prescribed by laws and regulations;
Where it is related to national security or national defense security;
Where it is related to public security, public health or major public interests;
Where it is related to criminal investigation, prosecution, trial and execution of judgments, etc.;
Where it is necessary to protect the major legitimate rights and interests such as life and property of you or other individuals, but it is difficult to obtain your consent;
Where the personal information collected is information that you have disclosed to the public yourself;
Where your personal information is collected from lawfully publicly disclosed information, such as lawful news reports and government information disclosure channels;
Where it is necessary for the conclusion and performance of a relevant agreement or other written document with you;
Where it is necessary to maintain the safe and stable operation of the products and/or services provided, such as discovering and handling faults in the products and/or services;
Other circumstances provided for by laws and regulations.
Cookies and similar device information identification technologies are technologies commonly used on the Internet. When you use our products/services, we may use such technologies to send one or more Cookies or anonymous identifiers ("Cookies") to your device, in order to collect, identify and store information about your access to and use of our products/services. We use Cookies mainly to ensure the safe and efficient operation of the products and services, help you obtain a more convenient access experience, improve product services, and simplify the steps and process for you to fill in forms. We will not use Cookies for any purpose other than those described in this Privacy Policy.
You may manage or delete Cookies according to your own preferences. Most browsers automatically accept Cookies, but you can usually modify your browser settings to refuse Cookies as needed. In addition, you may clear all Cookies saved in the software, but you may thereby be unable to use functions or services that depend on Cookies.
We currently do not provide your information to third parties. If it becomes necessary to provide your personal information to third parties due to business or product or service needs, we will explain to you through this chapter the name or title, contact details, processing purposes, processing methods and types of personal information of the recipients. If you check, click "agree" or "allow", or otherwise indicate consent on the provision page or pop-up containing such explanation, it means that you fully understand and agree to all the content of such explanation.
Please note that, in the following circumstances, the sharing, transfer or public disclosure of your personal information does not require your prior authorization or consent:
Where it is related to our performance of obligations prescribed by laws and regulations;
Where it is directly related to national security or national defense security;
Where it is directly related to public security, public health or major public interests;
Where it is directly related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and execution of judgments;
Where it is necessary to protect the major legitimate rights and interests such as life and property of you or other individuals, but it is difficult to obtain the consent of the individual;
Where the personal information is information that you have disclosed to the public yourself;
Where the personal information is collected from lawfully publicly disclosed information, such as lawful news reports and government information disclosure channels;
Where it is necessary for the conclusion and performance of a relevant agreement or other written document with you;
Where it is necessary to maintain the safe and stable operation of the products and/or services provided, such as discovering and handling faults in the products and/or services;
Other circumstances provided for by laws and regulations.
Please note that, under applicable law, if we process personal information by adopting technical measures and other necessary measures such that the data recipient cannot re-identify a specific individual and the information cannot be restored, the sharing, transfer or public disclosure of such processed data does not require separate notice to you or your consent.
As our business continues to develop, we may engage in mergers, acquisitions, asset transfers and other transactions. If the transfer of personal information is involved, we will, in accordance with laws and regulations and on standards no less protective than those required by this Policy, require the new entity holding your personal information to continue to protect your personal information; otherwise, we will require it to seek your authorization and consent anew.
The Products will not publicly disclose your personal information. We will publicly disclose your personal information only with your explicit consent, or based on your voluntary choice.
In order to better provide services to you, we may entrust third-party partners — such as third-party partners and our affiliates that provide a centralized management system platform — to process your personal information. We will entrust third-party partners to process your information only for the lawful, legitimate, necessary, specific and clear purposes stated in this Policy.
For third-party partners to whom we entrust the processing of personal information, we will ask them to process personal information in accordance with our requirements. If a third-party partner uses your information for purposes not entrusted by us, it is obliged to separately obtain your consent.
Personal information collected and generated by us within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China, except in the following circumstances: (1) where expressly provided by laws and regulations; (2) where your consent is lawfully obtained.
Except as provided by laws and regulations, agreed by you, or otherwise agreed by both parties, we generally retain your personal information only for the period necessary to achieve the purposes described in this Policy. Our storage period for your personal information is the longer of the following standards: (1) you no longer receive the relevant services (including but not limited to where we have ceased the relevant services); (2) the purpose of the transaction/service related to you is fulfilled and the corresponding business records are maintained, so as to respond to your possible inquiries, complaints or litigation; (3) to ensure the security and quality of the services we provide to you; (4) a longer storage period to which you have consented; (5) other special provisions of laws and regulations on the storage period. After the storage period determined above expires, we will delete or anonymize your personal information in accordance with applicable law.
We attach great importance to the security of your personal information. We have adopted security protection measures that meet industry standards and are reasonable and feasible, to protect your information and prevent unauthorized access, public disclosure, use, modification, damage or loss of personal information. For example, we use encryption technology (TLS protocol) to improve the security of personal information when data is exchanged between the browser and the server. We provide the HTTPS protocol as a secure browsing method to ensure that data is encrypted during transmission, is difficult to steal or tamper with, and to provide users with a higher level of security and privacy protection.
We use trusted protection mechanisms to prevent malicious attacks on personal information; we deploy access control mechanisms and make every effort to ensure that only authorized personnel can access personal information. We hold information security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.
In the unfortunate event of a personal information security incident, we will immediately set up a special emergency team, activate the emergency plan to prevent the security incident from expanding, and promptly inform you, in accordance with the requirements of laws and regulations, of: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions for you to independently prevent and reduce risks, and the remedies available to you. We will promptly inform you of the situation related to the incident by letter, telephone, SMS, push notification, etc.; where it is difficult to inform you one by one, we will issue a notice in a reasonable and effective manner. At the same time, we will, in accordance with the requirements of the regulatory authorities, proactively report the handling of the personal information security incident.
The Internet is not an absolutely secure environment. We strongly recommend that you help us ensure the security of your account by using secure methods and complex passwords. If you discover that your personal information has been leaked, especially if your account or password has been compromised, please immediately contact us using the contact details provided in this Policy so that we can take corresponding measures.
We also ask you to understand that, due to technical limitations and various possible malicious means, in the Internet environment, even with every effort to strengthen security measures, it is impossible to always guarantee 100% security of information. We will do our utmost to ensure the security of the personal information you provide to us.
You may request access to and a copy of the personal information you have submitted to us, using the contact details provided in the "How to Contact Us" section of this Policy.
If you find that other personal information we hold about you is inaccurate or incomplete, you may make a request for correction or supplementation to us, using the contact details provided in the "How to Contact Us" section of this Policy. In addition, you may access and manage your personal information — including your avatar, gender, user account and user nickname — yourself under "Personal Center → Account Information" in the Products.
You may request that the personal information you have submitted to us be transferred to another personal information processor designated by you, using the contact details provided in the "How to Contact Us" section of this Policy.
You have the right to request the restriction of our processing of your personal information, using the contact details provided in the "How to Contact Us" section of this Policy.
In the following circumstances, you may make a request to us for the deletion of your personal information, using the contact details provided in the "How to Contact Us" section of this Policy:
If our processing of personal information violates laws or regulations;
If we collect or use your personal information without your consent;
If our processing of personal information violates our agreement with you;
If you no longer use our products or services, or you have cancelled your account;
If we no longer provide products or services to you.
Upon our review and confirmation, if your deletion request falls within the circumstances for deletion of personal information as provided by law, your personal information will be promptly deleted, except for information that laws and regulations otherwise require to be retained. However, due to relevant legal provisions or security technical limitations, after your personal information under the Products is deleted from the business system, we may be unable to immediately delete the corresponding information from the backup system; we will securely store your personal information and restrict any further processing of it until the backup can be cleared or anonymized.
You may contact us, using the contact details provided in the "How to Contact Us" section of this Policy, to withdraw consent you have given in relation to the processing of personal information. Please understand that, after you carry out the above operation, we will be unable to continue to provide you with the services corresponding to the withdrawn consent or authorization, but this will not affect the processing of personal information carried out previously based on your authorization.
You have the right to apply for cancellation of your account using the contact details provided in the "How to Contact Us" section of this Policy. Please note that, after you cancel your account, we will delete or anonymize your personal information in accordance with legal provisions; please carry out account cancellation operations with caution.
For security purposes, we may need you to provide appropriate means to prove your identity and the legitimacy of your request, and we will reply to your request as soon as possible after receiving your feedback and verifying your identity.
For your reasonable requests, we generally do not charge a fee, but for requests that are repeated many times or exceed reasonable limits, we will charge a certain cost as appropriate. For requests that are unreasonably repetitive, require excessive technical means (for example, requiring the development of new systems or a fundamental change in existing practices), pose risks to the legitimate rights and interests of others, or are otherwise very impractical, we may refuse them.
In the following circumstances, in accordance with the requirements of laws and regulations, we will be unable to respond to your request:
Where it is directly related to national security or national defense security;
Where it is directly related to public security, public health or major public interests;
Where it is directly related to criminal investigation, prosecution, trial and execution of judgments, etc.;
Where there is sufficient evidence that you have subjective malice or are abusing your rights;
Where responding to your request would cause serious harm to the legitimate rights and interests of you and other individuals or organizations;
Where it involves trade secrets.
We attach great importance to the protection of minors' personal information. The Products are mainly intended for adults. We do not actively or directly collect personal information from minors. If we discover that we have collected a minor's personal information without the prior verifiable consent of a guardian, we will endeavor to delete the relevant information as soon as possible. If you discover that we have inadvertently collected a minor's personal information, please notify us using the contact details provided in the "How to Contact Us" section of this Policy, and we will endeavor to delete the relevant data as soon as possible.
To bring you a better product and service experience, we are continuously striving to improve our technology, and accordingly we may from time to time launch new or optimized functions, which may require the collection and use of new personal information, or a change in the purpose or method of use of personal information. We will explain the collection purpose, scope and method of use of the corresponding information to you separately by updating this Policy, and provide you with a way to independently choose and consent through pop-ups and page prompts, and will collect and use the information only after obtaining your express consent. In this process, if you have any questions, comments or suggestions, you may contact us using the contact details published in this Policy, and we will answer them for you as soon as possible. In addition to the above circumstances, due to changes in contact details, legal and regulatory requirements, etc., we will also update this Policy from time to time; if you continue to use our services, it means that you agree to accept the revised Policy and be bound by it.
To enable you to receive notices in a timely manner, we suggest that you notify us promptly when your contact details are updated.
You may contact us by letter, telephone, email or various other means. The specific information is as follows:
Company name: Jiangsu Zeron Automobile Technology Co., Ltd.
Registered address / usual office address: Plant 17#, Pingqian (Taicang) Modern Industrial Park, No. 525 Lingang South Road, Yuewang, Shaxi Town, Taicang, Suzhou, Jiangsu Province
Telephone for user rights affairs: 400 168 0101
Working hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.
If you have any questions, comments or suggestions about this Policy, you may also contact us through the above contact details, and we will reply within the time provided by law. Generally, we will complete the verification and handling, or provide a reasonable explanation, within fifteen working days. If you are not satisfied with our reply, in particular if our processing of personal information has harmed your legitimate rights and interests, you may also seek a solution through external channels.